Solved! Elitebook 9470m sooo slow

[Tarique067]

Suddenly my elitebook 9470m core i5 (windows 8.1) has become so slow I cant figure out why? Following are some steps that I have tried but utterly failed
*deleted temp files
*uninstalled heavy or unwanted softwares
*disabled startup unnecessary softwares
*updated windows
*optimized drive (disk deframent)
*scanned for malware or virus
According to task manager utilisation is 5% to 10%. And RAM used is almost 50%. Please help me out

 

[AlHuneke]

That makes me suspect there is power settings issue. Find the advanced power settings (takes a little digging around) and look at the processor state setting when on external power. There is an option to throttle the processor speed independently for battery vs external. Maybe......

 

[rgd1101]

does it have the ssd or hdd?
how much ram does it have?

 

[AlHuneke]

Gosh, you've pretty well covered the bases. A few other things you may try:

• Run a couple of off-line virus scanners. If something has infected the "root" you may find it this way.
• Run the window Disk Cleaner (Explorer, right click on C: and select properties then click disk cleanup). Do the system clean and select everything.
• Sometimes a cleaner such as CCLEANER can help. I let it delete everything in Custom Clean but note that you will lose some settings so be careful if you care about those. I'm a little nervous about the registry cleaner so you may want to avoid using that.
• Run SFC /scannow from a privileged cmd window.
• Run the HP diagnostics. Run the long test over night.
• Do a clean windows reinstall (this will wipe out all your files and installed programs). I would suggest updating to Win 10 at the same time. You may like it better (I do). This step is a lot of work as reinstalling everything is no fun. I would run Belarc Advisor first to capture the various software keys just in case.

Good luck. If something works, please let us know.

 

[Tarique067]

does it have the ssd or hdd?
how much ram does it have?

Ssd & 4gb ram

 

[Tarique067]

Gosh, you've pretty well covered the bases. A few other things you may try:

• Run a couple of off-line virus scanners. If something has infected the "root" you may find it this way.
• Run the window Disk Cleaner (Explorer, right click on C: and select properties then click disk cleanup). Do the system clean and select everything.
• Sometimes a cleaner such as CCLEANER can help. I let it delete everything in Custom Clean but note that you will lose some settings so be careful if you care about those. I'm a little nervous about the registry cleaner so you may want to avoid using that.
• Run SFC /scannow from a privileged cmd window.
• Run the HP diagnostics. Run the long test over night.
• Do a clean windows reinstall (this will wipe out all your files and installed programs). I would suggest updating to Win 10 at the same time. You may like it better (I do). This step is a lot of work as reinstalling everything is no fun. I would run Belarc Advisor first to capture the various software keys just in case.

Good luck. If something works, please let us know.

Ok, I will

 

[AlHuneke]

4GB RAM is pretty marginal. If you run more than a few programs at a time, you will notice an improvement by going to 8GB. You will notice a significant speedup installing an SSD. Neither of these would explain a sudden loss of speed as you noted. However, they are nice future improvements.

 

[Tarique067]

Gosh, you've pretty well covered the bases. A few other things you may try:

• Run a couple of off-line virus scanners. If something has infected the "root" you may find it this way.
• Run the window Disk Cleaner (Explorer, right click on C: and select properties then click disk cleanup). Do the system clean and select everything.
• Sometimes a cleaner such as CCLEANER can help. I let it delete everything in Custom Clean but note that you will lose some settings so be careful if you care about those. I'm a little nervous about the registry cleaner so you may want to avoid using that.
• Run SFC /scannow from a privileged cmd window.
• Run the HP diagnostics. Run the long test over night.
• Do a clean windows reinstall (this will wipe out all your files and installed programs). I would suggest updating to Win 10 at the same time. You may like it better (I do). This step is a lot of work as reinstalling everything is no fun. I would run Belarc Advisor first to capture the various software keys just in case.

Good luck. If something works, please let us know.

I followed all your steps (just not reinstalling windows) but nothing worked.
Now there are some issues with my laptop's battery so almost everytime had to plug in adapter whenever I use laptop, but today accidentally I plugged it out and guess what!!! Laptop was working great again 😘 and the main culprit is AC ADAPTER and it took a whole week to find out that mystery I was about to call sherlock, phewwww Thanks guys for your help

 

[AlHuneke]

That makes me suspect there is power settings issue. Find the advanced power settings (takes a little digging around) and look at the processor state setting when on external power. There is an option to throttle the processor speed independently for battery vs external. Maybe......