Let me start out telling you I'm a phone idiot. I have had my ZTE Model number Z932 for almost two years. I plugged it in followed the set up and put in my gmail info and it worked fine. I had some apps on there like Facebook, Messenger, my banking app, and credit card app. Last night my stuff started randomly shutting down like I was looking at my contacts to call the kids and all of the sudden google play has shutdown and the like four or five messages and they kept popping up so restarted the phone put it in my purse while it was rebooting and didn't think about it until about two hours later after having supper with out oldest son who was visiting. When I took it out to call the younger kids again I got a screen with the following. "Encryption Unsuccessful Encryption was interrupted and can't complete. As a result, the data on your phone is no longer accessible. To resume using your phone, you need to preform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google account." So I pressed the button that said reset because that was the only button to show up. As soon as it reset it went back to the encryption unsuccessful screen so I tried to do a hard reset still didn't work. So I went to straightalk they said contact manufactoer, so I contacted them and they said only fix is warranty repair but unfortunately my warranty for this phone has expired so according to them there isn't a way to fix this. Now I looked online last night and a few people claim to have managed to fix these issues but they were throwing around so much lingo I was lost and all the threads were older so I couldn't respond. At the moment I can't afford another phone is there a way to fix this with a phone and computer dumb person.