factory restore on dell laptop with windows 8

[sarahf]

I need to do a factory restore on my dell laptop with windows 8, but have a virus which hides all my files. What do I do?

 

[Shaneoh]

So you want to restore because of viruses?

 

[Prostar Computer]

Use the reset feature in Windows (back up your data first, if you can and want to): http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

 

[sarahf]

yes I have a virus where my icons are all white and nothing happens when I click on them.