Solved! Failed to mount/system

[twistysnack]

I have a Galaxy Note 10.1 and someone used it without my knowledge. I was only getting the logo screen so I tried to do safe mode and I couldn't get to it. So I tried vol up + power and get this:
#manual mode#
Applying Multi-csc
Applied the csc-code : Xar
E:failed to mount /system (Invalid argument)
Can't mount '/system' (Invalid argument)

What did this person do to my tablet? How can I fix this?

 

[webworkings]

I suggest trying the "Hard Reset" again and see if it will work. I am including the instructions on how below. Should that not work, you may need to get the device looked at by a tech. The person may have rooted the tablet, tried to change the Android version, or another installation that they should not have done.


NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option.

6. When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

7. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

8. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

9. Then press the "Power" button to hard reset the tablet.

10. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.