Hello, I followed all the rules for my carrier (t-mobile), paid phone in full, bill in full, had service for 40+ days of active service and I have all the paperwork to prove it. After going in circles they finally sent me a email saying they are "unsuccessful in obtaining an unlock code for the given IMEI” after taking picture to prove that the IMEI is the correct one for the phone.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Emails was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone? I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Emails was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone? I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
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