Games are freezing up and apps won't load

Hi,

Do try these troubleshooting steps that may help.
- Start by doing virus/malware cleanup.
- Here's a link you can use: http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- After doing a virus cleanup do uninstall/reinstall the graphics card driver.
- Uninstall the graphics card driver and software from Device Manager and Programs and Features.
- Download and install the latest driver from the manufacturers site and reboot your laptop.
 
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