Hi,
Just have some question about the issue the laptop is facing.
1. When you say that the cursor is frozen, have you tried connecting an external mouse just to see if it will work?
2. Have you also tried using an external keyboard?
Here are some troubleshooting steps that may help:
- Connect an external keyboard and mouse then see if your laptop will respond while they are connected.
- If both device will not work and it will just freeze up the issue may lie on the OS.
- Try to perform a complete Factory Reset with it to cleanup the drive.
- Here's the complete step on how to perform a Factory Reset.
https/support.toshiba.com/support/viewContentDetail?contentId=2737864
- If it will still freeze of hang after the reset you may need to replace the HDD.