hard reset doesn't work on my mint M3cr,what are other options?

[Busisiwe9]

My Mint M3cr is stuck on the logo and i tried to perfom hard set but still it get stuck on the logo the hard set doesnt work.

 

[webworkings]

Try starting it up in "Safe Mode" and see if it will go past the logo. If it loads (although you won't be able to do much as it is a restricted mode) you then know that something is on the device that needs to be removed. Bad app, virus, malware, etc.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.

 

[ashavierix]

Use gsm aldin tool it will work