Have a picture but no sound when I use my Amazon Fire stick

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elbert

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Try Restarting Your Device First. Restarting your device can resolve many issues. just disconnect the power cord (from the back of the device or from the power outlet for 60 seconds), and then plug it back in.

Make sure the audio on your TV isn't muted.
If your device is connected to an AV receiver, make sure the receiver is on.
From the Home screen, go to Settings > Display & Sounds > Dolby Digital Output and make sure Dolby Digital Plus is set to OFF.
Unplug and reconnect the HDMI cable connecting Fire TV device to your TV. You may need to try a different HDMI cable.
 

elbert

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First of all, does the HDMI port the firestick is plugged into say DVI or Monitor or PC? If so then this port has no audio through the HDMI port.

Surround systems are hooked up via 1 of 2 methods.
Method 1 - TV is output only:
Equipment is pugged into surround sound receiver via HDMI, surround receiver then outputs video via HDMI
For this setup you need to plug firestick into surround receiver.

Method 2 - Audio out to Reciever.
Equipment plugged into TV HDMI ports, then TV outputs audio via either optical toslink connection or RCA (older white/red plug cable) to audio input on receiver.
For this setup, firestick should be plugged into normal HDMI port on TV, and tv should already be configured to output all audio to external source.
 

Stuart_25

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Stuart_25

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Sorry Matey, but it doesn't work.
"New model" firestick into Panasonic TX P42VT30 Plasma 2013 S/sound from TV via its Optical Output - Nothing
Forget about the S/sound and there is no sound at all from the TV. I've had this ****** thing since Thursday 6th (the release date) and I haven't had any sound from it at all. Tried both Amazon and Panasonic contact and help pages, but nothing comes back. I'm ready to throw it in the fish pond or the tip. Any ideas PLEASE Stu.
 

coolhanddavy

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Onkyo TX-NR777 receiver, Samsung TV, and Fire(box) - hooked fire TV up to internet (ethernet), power, and one HDMI from Fire to receiver (HDMI in), one from receiver to TV (HDMI out).

TV control now has ability to indentify Fire TV, and when Fire TV source is selected, able to use Fire TV remote to Navigate. Receiver used to control sound source.

Summary: Receiver controls sound, TV controls source, Fire remote controls content.
 

miss_poponanoff

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Sep 22, 2017
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I have a sound system, I fixed my issue with an optical cable running from the tv to the receiver. Fixed! Try it!
 

russellrgreene

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Oct 8, 2017
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I went into input, selected input 1 then went to tools, and re-named the HDMI Input to DVD. Went back to check my amazon stick and sound had returned.
 

tasokwankosi

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Nov 19, 2017
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I started having this issue today and all I did to go to another input and then return to the fire stick input and voila!! It worked for me oddly enough, easy and painless! Looks like some of you are having more complex issues than I had so this may not work for you but good luck nonetheless.
 
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