Headset not recognized on laptop USB and Wire

[ifear1337]

Hi!
I've got this new laptop (Lenovo Legion Y520)
and the headset doesnt work!
The usb doesnt work and the green and purple wires too, tried all usb places of laptop but it just doesnt work!
any help?

 

[ffg7]

try the headphones on another working computer even a friend's.

 

[ifear1337]

try the headphones on another working computer even a friend's.

I did, it works on my computer but not on my laptop, even ears dont work as output!

 

[ifear1337]

I even updated all drivers.

 

[ffg7]

do a comparison of the audio settings in control panel on both computers.