Question Help! Acer Won't Load Past Acer Logo

Feb 16, 2019
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Please help、 my Acer desktop is stuck in a loop and I can't seem to fix. I did a full reset buy it must have frozen up at the end. My husband reset and now it is stuck in this never-ending loop where it beeps、 shows logo and you have about two seconds to enter setup menu (no factory reset option here)、 then moves to another logo screen with no options、 then resets. I've tried saving a recovery app to my HDD and putting that in USB port、 but it does not seem to be recognising it
 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

  1. Power off the laptop.
  2. Power on the laptop.
  3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
  4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
  5. Now you want to let the laptop boot to the "Automatic Repair" screen.
  6. Click "Advanced Options" and then select "Troubleshoot".
  7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
  8. From here just follow the screen instructions until the recovery is completed.
NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

  1. Power off the laptop.
  2. Power on the laptop.
  3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
  4. To fix the computer you should choose the second option listed.
  5. When the next screen loads, choose the option "Reset Device".
  6. Now choose which ever type of reset you wish.
  7. Your computer should now restore itself to "Factory Settings".
NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.
 
Feb 16, 2019
2
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10
0
No loading circle - Alt+F10 did not work as had removed everything、 had to recover from HDD but had to disable secure boot setting in BIOS for it to pick up HDD、 can't remember which one now、 but will update when I do - all fixed now
 

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