HELP!!! With my Gateway laptop

Jun 2, 2018
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I have tried to restore back to factory settings with disk sent from gateway and after 3rd restore disk is complete I get error message...
Restore failed - Can not find image path:C\IMAGES.TMP_DIR\Install.wim
????????
I don't know what this means nor what to do! Can anyone assist me with this or am I screwed???
 
It sounds like the disk is either trying to copy files to the drive and it is not working correctly (the drive not the disk) or it is looking for a file on the drive that isn't there or isn't being read by it.

The only thing I can suggest is if you can get to a command prompt to try using "chkdisk" (no quotes) to check the drive for errors.

The parameters for making any repairs, etc. using this command are:

"chkdsk C: /f" (without quotes) This option will attempt to fix any found errors

"chkdsk C: /r" (without quotes) This option will locate for bad sectors and recovery any readable information

"chkdsk C: /x" (without quotes) This option will force the volume you’re about to check to be dismounted before the utility begins a scan.

You can also run it using a combo of them or even all of them, like so... "chkdsk C: /f /r /x" (without quotes).

If the C: drive is in use, type Y to run a scan at your PC’s next restart. If so, exit Command Prompt and restart the computer.
 
It sounds like the disk is either trying to copy files to the drive and it is not working correctly (the drive not the disk) or it is looking for a file on the drive that isn't there or isn't being read by it.

The only thing I can suggest is if you can get to a command prompt to try using "chkdisk" (no quotes) to check the drive for errors.

The parameters for making any repairs, etc. using this command are:

"chkdsk C: /f" (without quotes) This option will attempt to fix any found errors

"chkdsk C: /r" (without quotes) This option will locate for bad sectors and recovery any readable information

"chkdsk C: /x" (without quotes) This option will force the volume you’re about to check to be dismounted before the utility begins a scan.

You can also run it using a combo of them or even all of them, like so... "chkdsk C: /f /r /x" (without quotes).

If the C: drive is in use, type Y to run a scan at your PC’s next restart. If so, exit Command Prompt and restart the computer.
 
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