how do i get laptop to recognize sd card

Hi,

Have you tried inserting the SD card onto a different PC and were they able to read it? Here are some basic troubleshooting steps that may help in solving the issue.
- First is to uninstall/reinstall the card reader driver.
- Open Device Manager and uninstall the card reader driver.
- Depending on the Operating System installed in your laptop, download and install the driver from this link below.
- http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=1848274&swLangOid=8&swEnvOid=2094
- The card reader driver should be located under the Storage tab.
- Reboot your laptop once the latest driver has been installed.
- If the same problem will persist after the reboot do also run System Restore, bring it back to an earlier date or time when it was working just fine.
- Here's a video how to run System Restore: https://www.youtube.com/watch?v=oGXbMyFaROw
- Lastly, if System Restore will not work you need to run a complete factory reset.
- Here's how: http://support.hp.com/us-en/document/c01867418
 
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