How to i use a new unactivated phone bought from straight talk with another carrier

[Jennifer_113]

I bought a new phone from straight talk just for hte phone off their wevsite and now i cant use it. they haven't activated it although i bought it outright and now i'm being told i can't turn the phone to an active status with ANYONE. I have a sim pin but that's grayed out. What the heck?

ALcatel Pop Star Lte2

 

[webworkings]

If you bought it through Straight Talk directly (not through a third party) then you need to talk to Straight Talk about it. They should be able to either resolve the issue or replace the device.

If, however, you got it from anyone other than a legitimate business, you are on your own.