how to open phone if it s not opening

[dora-ioana]

i have p8enrgey pls help

 

[dora-ioana]

help pls

 

[webworkings]

OK What is the phone doing, or not doing exactly?

 

[dora-ioana]

i just downloaded an update and it asked me to turn off my phone, and well id won't come on

 

[webworkings]

Is it turning on at all (as in going to say just the logo screen, etc., or not doing anything at all?

If it is doing nothing at all, are you certain it is charged?

 

[dora-ioana]

it is plugged to the charger, nothing is appearing

 

[dora-ioana]

Is it turning on at all (as in going to say just the logo screen, etc., or not doing anything at all?

If it is doing nothing at all, are you certain it is charged?

it is plugged, nothing is appearing on the screen

 

[webworkings]

Hmm... It could be drained, or the update could have messed with the phone. I would try a few things. First, make sure the charger is actually working. Try it in a different phone, and also try a different charger in yours. If that doesn't change anything, then try locating the pinhole on your phone. It is the "Factory Reset" button. Using something small, but not sharp (as you don't want to damage it) push the button in that pinhole to see if it will reset the phone.