HP laptop recovery blank screen

Quimm

Commendable
Jan 5, 2017
4
0
1,520
1
I have an HP 15-1039wm that boots straight into the Automatic recovery tool. After this screen shows for a few seconds, the screen then goes blank. It stays like this for hours and doesn't do anything. I have tried to use F11 to boot into the BIOS or boot manager, but they also yield blank screens. Do I need to switch out the HDD or is it something with the motherboard?
 

Ninjawithagun

Distinguished
Aug 28, 2007
52
0
18,610
5
Try connecting the external display output on your laptop to a monitor and see if an image appears. Hopefully, it works and you will be able to access the BIOS and/or operating system to determine the cause of the hardware issue(s).
 

Quimm

Commendable
Jan 5, 2017
4
0
1,520
1


Tried that. But trying to boot into the boot manager, results in the blank screen
 

Quimm

Commendable
Jan 5, 2017
4
0
1,520
1
Fixed it. I removed the drive and ran some tests on it to find that the drive was loaded with bad sectors. I wiped it and reinstalled windows and it started right up.
 
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