Archived from groups: comp.sys.laptops (
More info?)
In fact, I did have to test their CS dept. two weeks ago. On a Sat. morning
at 6am est., my screen went black. Programs still running, barely visible,
but for the most part, black.
I contacted Compaq on my kids computer and told them in the e-mail what
happened to my laptop.
Within 1 hour on a Sat. morning I got a real live tech response. Seems my
fan went out on me and they told me they will issue a FedEx pickup Tuesday
at my address and repair at no charge.
I bring my laptop to work and box it up, FedEx comes in and picks it up,
ships from NC to California overnight, and by Thursday at 10 am I have my
laptop back, fixed and working like it never missed a beat.
To me, that was Customer Service at it's best in a 3-day span!
RED in NC
"Dan Koren" <dankoren@yahoo.com> wrote in message
news:41202154$1@news.meer.net...
>
>
> Most of the time they all work right out of the
> box.
>
> But let's see what happens six months or one year
> down the road, or the first time when you need HP
> support.
>
> Also remember that for a product to stink, it does
> not mean that every single item is broken. It is
> sufficient for 3 out of 10 to break. The other 7
> owners might still be very happy.
>
> Keep your fingers crossed.
>
>
> dk
>
>
>
> "RED" <anglirich@lexcominc.net> wrote in message
> news:cfornt$1743$1@news3.infoave.net...
> > I bought last January a Compaq(HP) Presario 2195. It came installed with
> Win
> > XP and your typical needs:cd player/burner, wireless capability, usb
> ports,
> > 14" screen, and I must say for the price at Best Buy, $1199US with the
> $500
> > rebate, I couldn't pass it up.
> >
> > I installed Office XP and my Linksys wireless, and I am very impressed
> that
> > it has responded so well. Guess all the gainsayers can't be right all
the
> > time?
> >
> > RED in NC
> > "Dan Koren" <danken@yahoo.com> wrote in message
> > news:411fdd28$1@news.meer.net...
> > > "zxcvar" <arouth@radiology.umsmed.edu> wrote in message
> > > news:f0e5a6c.0408151254.45e3ad6b@posting.google.com...
> > > >
> > > > Greetings! What are the opinions of the
> > > > members of this NG about laptops made
> > > > by HP? With thanks.
> > >
> > >
> > > They stink.
> > >
> > > Will never buy one again.
> > >
> > >
> > >
> > > dk
> > >
> > >
> >
> >
>
>