HP Omen 15-ce002la Screen Resolution Issue

May 17, 2018
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Hi, I recently bought a laptop HP Omen 15-ce002la, that comes with:

-I7 7700hq
-12gb RAM
-1tb HDD
-GTX 1050 4gb VRAM
-Win10 Home(I'll try to change this if I can)

It's supposed to have a Full HD screen, with 1920x1080 resolution, but the OS came with 1366x768 as default and max res. I haven't been able to test this gaming, but shouldn't it offer HD resolution for regular use? I bought it for Photoshop and web dev. work in general, so I need the high res.

Thx in advance for your responses
 
OpenGL would be a source of conflict in this situation...?

You can check it using third party software (only one I know of is GLView: http://realtech-vr.com/admin/glview). I suggest looking into which LCD you have. Try downloading and running HWiNFO64 (https://www.hwinfo.com/download.php), then navigate to "Monitor" in the system info/details window.

Once you have the make & model, Google it and look for a result containing www.panelook.com. That site will tell you just about everything on the screen, including native res.
 
May 17, 2018
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Where can i find this SKU? I did everything about the drivers, and still dind't work. I just tried running Dragon Ball FighterZ and boy it was unplayable, even not being in high resolution. Is my laptop just a factory mistake?
 

Look for a serial number somewhere, either on the laptop, the original box, Windows system properties, etc.

Manufacturer's release several models with slightly different hardware configurations in a single series. You should confirm your exact model/SKU and then look up the specs for it - or look at the listing for where you purchased from and make sure you got the correct product.

You can also call HP support about this, just provide your serial number to them.
 
May 17, 2018
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I bought it from an outlet because it had a few scratches, nothing that compromises the machine's integrity. So I don't have the box, just the laptop and it's charger. Maybe I just happened to land on a factory reject? I can't get my head around the idea of all this being just a software issue.
 
OpenGL would be a source of conflict in this situation...?

You can check it using third party software (only one I know of is GLView: http://realtech-vr.com/admin/glview). I suggest looking into which LCD you have. Try downloading and running HWiNFO64 (https://www.hwinfo.com/download.php), then navigate to "Monitor" in the system info/details window.

Once you have the make & model, Google it and look for a result containing www.panelook.com. That site will tell you just about everything on the screen, including native res.
 
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