I just purchased a used HP ProBook 4440s. It was purchased with the previous owner not knowing what was wrong. I turned it on, and the screen lights up, but it's all black and doesn't display anything. I can tell when the screen is black due to no power to the laptop and when the monitor itself is on but nothing to display (like waiting for the BIOS with a flashing cursor).
I have tried both a 1 GB and a 4 GB RAM stick in the slots. HP advises to remove the battery, hold down the power for 15-20 seconds, leave the battery out but plug in the power adapter, then turn it on. I tried that but get nothing. I also hooked up a monitor using a VGA cable and an HDMI cable (different monitors), made sure I was selecting the right video input source, but still get nothing with the screen lit and no video.
I was hoping to start small and just purchase a replacement internal video cable for a few bucks on eBay, but wanted to check with the experts first regarding my next step and plan of action. Thank you!
EDIT: I should add that this has an i3-3110m CPU (3rd generation) with HD 4000 graphics built-in to the chip, not relying on a separate graphics chip on the motherboard.
I have tried both a 1 GB and a 4 GB RAM stick in the slots. HP advises to remove the battery, hold down the power for 15-20 seconds, leave the battery out but plug in the power adapter, then turn it on. I tried that but get nothing. I also hooked up a monitor using a VGA cable and an HDMI cable (different monitors), made sure I was selecting the right video input source, but still get nothing with the screen lit and no video.
I was hoping to start small and just purchase a replacement internal video cable for a few bucks on eBay, but wanted to check with the experts first regarding my next step and plan of action. Thank you!
EDIT: I should add that this has an i3-3110m CPU (3rd generation) with HD 4000 graphics built-in to the chip, not relying on a separate graphics chip on the motherboard.