MERGED QUESTION Question from fuzzysig : "how to prove that screen can crack due to design flaw or manufacturing defect?"
so I just got off the phone with HP support and of course they claim that its impossible for a screen (digitizer) to crack on its own without user damage
she even went as far as claiming that its not a hardware issue and wouldn't be covered by warranty and bunch of other nonsense claims.
when I brought up the HP g62 laptop that had a freezing issue due to cold solders on cpu and motherboard she tried to claim it was a software issue lol
my HP spectre x360 uhd screen cracked few days ago without me using it and I don't know how to prove it . they claim it can only be possible by user damage.
I bought the laptop used about 3 weeks ago its a year old and everything worked great. not even a scratch on the screen. one scuff on top and bottom of the laptop from being in the bag probably or something because its metal body theres a slight indentation. Which would have cracked the screen right in that area if it made contact with the back of lcd but theres not even a spot there...
that day I used the laptop on a table at work. then closed the lid unplug and put it on my car seat
drove home and placed it on a table in my room. then later I opened it up and noticed the crack across the screen.
I don't yank on the lid or do anything stupid with things I own. im very careful with electronics.
I really want to get to the bottom of this I feel like HP should own up to their crap a little more because its not a cheap laptop by any means...
The only thing I can think of is to check online and see if there is a class action lawsuit against HP and that model laptop. I know over the years there have been issues with laptops in general that get a class action lawsuit filed. Never for a digitizer but my memory isn't perfect nor do I know about every lawsuit.
Personally I would argue she's right. Unless they are using some sort of sub standard screen, it takes a force to crack the screen. It could have happened while driving, or perhaps someone did something while it was on the table without you knowing. The odds of you proving it's their fault and having them fix it however are basically 0.
I know what you re thinking but that dent in no way could have cracked the screen like that
it would have made a markon the back of lcd unit if it actually made contact with it. and would have cracked the lcd first
its not mark from something hitting it its a mark from something scuffing it.
my old laptop I know for sure my kid walked over it at least 5 times when it was in the back seat and the screen is still good.
I abused that laptop fro sure when that POS started having issues with freezing( the famous HP G62 what had a known motherboard issue and HP also didn't do anything about it. they also claimed it was a user damage
but I see your point. unfortunately many companies do not spend enough time on R&D and release underdeveloped products that fail and since people are never organized theres no action taken to make it right
kinda like Mercedes balance shaft issue. where they made a limited recall for 2 years and less than half the cars were able to have the 7200 dollar repair done , now the 60000 car is worth 5000-6000 or owners need to fork out 7200 dollars to fix the defect
I have the same issue and no dent or crack. was simply turning it around to use the tablet and the top right corner cracked. Mine is less than 8 months old. They said $600 to fix it. I would have rather heard $399 I've posted on their page, they have locked down a couple of the forum posts related to this issue... probably because they are having a few.