i did a factory reset on my samsung galaxy j6 but it is asking for an account from the previous owner of the phone but i do no

[marlynollin64]

it is asking for the google account of the previous owner of the phone wich i do not know the google account(email and password)

 

[webworkings]

In this case you will have to ask the previous owner. We cannot assist in bypassing any log ins, or other requirements. Please read the following thread... http://www.tomsguide.com/forum/id-2311806/read-passwords-lock-codes-pin-numbers.html