Solved! I did system restore on windows 10 acer laptop won't start has blue screen with error mgs

[rose_m1954]

Hi, I did a system restore on acer laptop (windows 10) blue screen with error mgs laptop won't start help.

 

[webworkings]

And what are the actual error messages?

 

[rose_m1954]

And what are the actual error messages?

Hi


Your PC has a problem and needs to restart,we're just collecting some error info and then we'll restart for you.
tries to do automatic repair
Automatic repair couldn't repair your PC, suggests to try advanced options
trying other options the result says > there was a problem resetting your PC no changes were made..

Thank you

 

[webworkings]

The restore you did, was it meant to be a full system restore or just restoring it to a specific point?

 

[rose_m1954]

Hi, I did system restore to another date not sure if that means full system restore Thank you.

 

[webworkings]

No, if you chose a date that would be a partial restore. A full restore would wipe the computer and restore it to what it was originally.

Which means whatever point you chose was not a good point. Are you able to chose another restore point?

 

[rose_m1954]

Hi, No I'm not able to do that.

 

[webworkings]

So there are no other dates listed to choose from?

 

[rose_m1954]

Hi, this is what it's showing in system restore, Restore operation.. Type (Undo) Automatic restore point... Type (system) Windows update. Type (Critical update) Windows update Type (Critical update)
when I click on any of these it then says You must enable system protection on this drive (Local Disk ( C: ) (System) I can't go any further. Thank you

 

[webworkings]

I see. Try these...

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 

[rose_m1954]

Hi, first solution I tried before coming on here didn't work but the second solution that made my laptop move first time in couple weeks only thing is it's still sitting at 99% so not sure if I need to shut it down and restart this has been sitting 15 hrs or more now I'm afraid to touch it I'm just so happy to see some type of movement happening on it Thanks so much! should I close it down and start up again or leave it to do whatever it's doing Thank you!

 

[webworkings]

I would do just that. Turn it off and try again. Just remember, no WiFi access for it to connect to.

 

[rose_m1954]

Thank you very much I'll do it tomorrow, You've given me big hope Thank you , Good night

 

[rose_m1954]

Hi, I've just turned laptop back this is what it says now,
Edit boot options
Edit Windows boot options for : Windows Setup
Path: \Windows\system32\boot\winload.exe

[/MININT /REDIRECT RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=multi(O)disk(O)rdisk(O)partition(1)\sources\boot.win

Thank you.

 

[webworkings]

There is something going wrong here then. Either with the software, your drive, or both. I suggest you have the laptop looked at. Either by the manufacturer (if still under warranty) or by a tech if not.

 

[rose_m1954]

Thanks very much for all your help.