I got a dell inspiron 14 5000 series. I had someone clear out files. I now cant get back into it. Says go to live.com to fix

Gerrie1968

Commendable
Sep 1, 2016
5
0
1,510
I got a dell inspiron 14 5000 series. I had someone clear out files. I now cant get back into it. Says go to live.com to fix it. Even after I changed password. They say can't help has nothing to do with them. I called computer guys says they can try to reset it minimum $75. Can't guarantee it will work either. Any ideas plz help.
 
Solution


Well...something isn't right.
This being a laptop, does the original factory reset partition still exist? Look in the user manual to see how to invoke this.

USAFRet

Illustrious
Moderator


Who did you have " clear out files" ?
It sounds like they screwed it up.
 

Gerrie1968

Commendable
Sep 1, 2016
5
0
1,510


 

USAFRet

Illustrious
Moderator


Well...something isn't right.
This being a laptop, does the original factory reset partition still exist? Look in the user manual to see how to invoke this.
 
Solution

Gerrie1968

Commendable
Sep 1, 2016
5
0
1,510