I have a HP 2000 laptop and the left and up arrow keys do not work anymore. i have tried updating the drivers and uninstalling

When you connected the external keyboard did you make sure to connect it while the laptop was turned off, and then turn it on after it is connected? For some devices that is a very important step.
When you uninstalled the drivers, did you make sure to reboot before reinstalling them? If not, try it the following way...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.


Jan 3, 2018
I have an external keyboard which is a Genius keyboard kb 110 x but when i plug it into my usb drive it just turns the screen black. I have also tried the above situation and it didn't work