i have dell inspiron 13 5000 series. when i plug in any headphones, only the speakers of the laptop plays and not the headphon

Status
Not open for further replies.

Keyur_2

Commendable
Dec 15, 2016
1
0
1,510
0
i tried contacting the dell customer, but even they were not able to solve this issue. They gave me a replacement but it has the same issue. Now I am fed up of wasting my time and energy talking to dell customer service..plz help..
 
If your external speakers/headphones aren't working, try the following...

1. Go to "Control Panel".
2. Click on "Sound".
3. Make sure you are on the "Playback" tab.
4. Click on the device you are trying to fix.
5. Now click the "Configure" button and follow the prompts. (Be sure you also click the "Test" button.)
6. Once that is complete, click the "Properties" button.
7. When you are done with your changes, in "Properties", click "Apply" and then "OK".
8. Then click "OK", again, on the main "Sound window".

NOTE: If you don't see the headphones listed, try right clicking on the empty space in that window and make sure that "Show disabled devices" and "Show disconnected devices" are both checked.
 
If your external speakers/headphones aren't working, try the following...

1. Go to "Control Panel".
2. Click on "Sound".
3. Make sure you are on the "Playback" tab.
4. Click on the device you are trying to fix.
5. Now click the "Configure" button and follow the prompts. (Be sure you also click the "Test" button.)
6. Once that is complete, click the "Properties" button.
7. When you are done with your changes, in "Properties", click "Apply" and then "OK".
8. Then click "OK", again, on the main "Sound window".

NOTE: If you don't see the headphones listed, try right clicking on the empty space in that window and make sure that "Show disabled devices" and "Show disconnected devices" are both checked.
 

spacesnail

Prominent
Feb 11, 2017
1
0
510
0


I do have the same problem and your detailed solution does not help. Even if I try configuring the output device (which is listed as "speaker/headphones") the sound comes through the speakers. However the sound is 50% lower than without the plugged in headphones. I noticed that this happens only after the notebook has in hibernate mode.
 

Shawn_72

Prominent
Feb 28, 2017
1
0
510
0
I had the same issue on my new dell 13 5000. I spent 1:10 min on the phone with dell support and in the end driver updates for the audio and chip set drivers did the trick. they should have tried this a lot sooner.
 

Drasko_1

Prominent
Jun 16, 2017
2
0
510
0
If nothing else helped, you could check if you disabled MaxxAudioPro on startup.
Almost no one mentioned this problem, as most of the times other solutions work, but this was the reason it didn't work for me. If it is the problem, just enable it and your headphones will be detected.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
prattbetta@ Laptop Tech Support 6
E Laptop Tech Support 1
K Laptop Tech Support 5
lgdragon040 Laptop Tech Support 1
G Laptop Tech Support 1
M Laptop Tech Support 1
P Laptop Tech Support 3
C Laptop Tech Support 3
A Laptop Tech Support 2
N Laptop Tech Support 1
S Laptop Tech Support 1
I Laptop Tech Support 2
F Laptop Tech Support 1
H Laptop Tech Support 1
T Laptop Tech Support 1
P Laptop Tech Support 14
M Laptop Tech Support 1
A Laptop Tech Support 1
V Laptop Tech Support 3
J Laptop Tech Support 1
Similar threads
Question Can I upgrade the processor and graphics card of my dell inspiron (14) 7460 series laptop?
I have a Dell Inspiron 11 3000 series 2 in 1 laptop and when I power it on the Dell logo appears on the screen and it says aut
Fix update issue with Dell inspiron 15 5000 series
Solved! Dell Inspiron 15 7579 2-in-1 AC Adapter Type Not Recognized
Dell Inspiron 11 3000 Series
What's wrong with my dell inspiron 15 5000 series won't charge or come on
am having dell inspiron 15 3000 series laptop.when I switched on it shows aptio setup american something...it does not started
is it possible to use an external graphics card to upgrade my gpu on my DELL Inspiron 15 5000 series?
dell inspiron 15 3000 series shuts off randomly
how do i reinstall the wifi driver for dell inspiron 15 , 3000 series - windows 10
My Dell Inspiron 15 5000 series laptop shuts down every time with a beep 5-6minutes after startup.please help me with this?
My Dell inspiron 13, 7000 series won't boot up
can i play gta 5 in inspiron 14 3000 series
Dell inspiron 15 3000 series won't restore or reset?
How to fix my dell inspiron 15 3000 series laptop battery beeping several times?
Code 43 after updating Nvidia GeForce GTX 960M on Dell Inspiron 15 7000 Series 7559
why is my dell inspiron 15 7000 series slow ?
My husband passed away and i cant remember his pin to get into his dell inspiron 15 3000 series how can i fix this.
Dell Inspiron 14 3000 series
How can I use apple headphones mic on a Dell inspiron 15 5000 series

ASK THE COMMUNITY