I paid $300!!

[almost as old as a dinosour]

We installed a new server yesterday and later I couldn't print on my hp photosmart 6520. I googled hp printer and found a live chat line. I had very polite competent service. He made the printer go from needing a cord to a wireless system. He asked if he could look at my computer for problems and he found many. After 1 1/2 hours he had cleaned my computer, and installed Bitdefender for $99.99 plus $200.00 for a 3 year contract for Anitivirus Defender Software for virus and spyware protection. I have the next 7 days to call if I need any other service at no charge. He tried to convince me it would be to my benefit to add $150 to the charge card and be able to call them whenever the computer or me needs more help. He said I would probably have 5-6 times/year problems fixed for free vs $100/time. I asked him if this security system he had installed was so good why will I have more problems. He said he'd come down to $120, then down to $100 and add a second and a 3rd computer and my printer and any wireless gaming systms my grandchildren have. I said no. Then he asked me for my picture. I hung up on him, and he called back and quickly reviewed the benefits of Bitdefender. I said thank you and good night. This morning I'm checking if Bitedefender is a recommended antivirus program and it looks like it is, except I could have gotten it for a lot less money elsewhere. I could hear in the background of where this man was working, men speaking to other customers about their printers and computers and later in this long session, I could hear the same kind of statements regarding how beneficial their program is for so low of a cost.
Today I read some of you have problems with reading email, etc. with Bitdefender. My gut wants to call them and cancel the $200 3 year contract. What would you do?

 

[USAFRet]

He asked if he could look at my computer for problems and he found many.

SCAM SCAM SCAM SCAM
Cancel whatever payment you may have made, and do not give them another dime, or let them connect to your system.
Ever.

 

[USAFRet]

Further:

Disable whatever it was he 'installed'.
Do a full virus scan with another (free) product. Avast, AVG, freee BitDefender, Windows Defender...
Do a full malware scan with Spybot and Malwarebytes (both free)

If he calls back, either don't answer, or just say "No thanks" and hang up.

 

[galactigus]

USA is right this sounds like a huge scam you probably need to call your credit card company and have the charges reversed maybe even get a new card.

 

[Mr_Venbeer]

You usually let the OP select the best answer @galactigus

 

[galactigus]

Ya typically these guys will ask you to install a program which then allows them to take over your computer and install viruses that allow them to later on do god knows what.
Bitdefender has a free service. http/www.bitdefender.com/solutions/free.html

Bitdefenders paid service should only have costed you 159.95 http/www.bitdefender.com/solutions/total-security.html

My guess he probably installed the free service and kept the rest.

 

[galactigus]

You usually let the OP select the best answer @galactigus

I was curious as to why it was allowing me to select the best answer on a question that I didn't ask.

 

[Mr_Venbeer]

Okay

 

[USAFRet]

You usually let the OP select the best answer @galactigus

I was curious as to why it was allowing me to select the best answer on a question that I didn't ask.

After you have been granted 5 Best Answers by other people, you are given the superpower to select BA's on other peoples posts.
Do not do this in the normal course of operation.