I went with the direction and I still have the same issue with star trek online

[josephparadis]

I keep getting direct x error

direct 3 d error

can anyone assist me please?

 

[rgd1101]

Your computer hardware spec? and the exact directx error message?

 

[josephparadis]

Your computer hardware spec? and the exact directx error message?

here is the exact message

ok https/scontent-lga3-1.xx.fbcdn.net/hphotos-xpa1/v/t34.0-12/12188623_913280662075700_1773757230_n.jpg?oh=fc46bc6f319764477d979ba74657606d&oe=568E61B6

and I have windows 7

 

[josephparadis]

System Information
------------------
Time of this report: 1/6/2016, 15:00:51
Machine name: B-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: OptiPlex 360
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A01
Processor: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz (2 CPUs), ~2.6GHz
Memory: 4096MB RAM
Available OS Memory: 4030MB RAM
Page File: 2094MB used, 5963MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

 

[rgd1101]

reinstall your gpu driver. also did you install directx 9.0c?

 

[josephparadis]

reinstall your gpu driver. also did you install directx 9.0c?[/quotemsg

I have direct x 11 but will try to install that