infinity loop problem

sreu13

Prominent
Dec 5, 2017
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I had booted up my laptop and entered the user password. ...a black screen appeared...this happend even after restarting it.....then I removed the battery and put it back in....now a infinity loop comes saying Diagnising ur pc.....so I restarted and did a system check from boot menu....it said no problem in initial check...but in full chechup it says a harddisk issue....I checked on dell website for the issue and it says replace ur hdd.....now is this a hdd problem or is a software problem??.I cannot even get it in safe mood using f8 key....after pressing f8 key nothing happens...infinity loop comes on again...guyss need help fast....pls reply
 
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