Internet Explorer 11 not installing on Windows 7 SP1

jaw226

Estimable
Aug 29, 2015
2
0
4,510
I'd like to upgrade to Windows 10 but I haven't had the Win 10 upgrade app appear. It seems that this is because I don't have IE11. When I run Windows updates, it tries to install IE11 but fails every time. I've researched this online and haven't had any success. I'm running Windows 7 SP1 and have installed all the necessary updates (apart from IE11 of course). Nothing I do seems to work. I've tried a standalone install and also via Windows update. Neither work. I've copy and pasted a section of the Windows update log if it's of any use.

2015-08-29 17:40:58:720 1024 b1c AU BeginInteractiveInstall invoked for Install with sessionId 1
2015-08-29 17:40:58:720 1024 b1c AU Auto-approving update for install, updateId = {201C861A-6359-494A-82FA-66D48A767EE3}.207, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0, IsOSUpgrade=0
2015-08-29 17:40:58:720 1024 b1c AU Auto-approved 1 update(s) for install (for Ux), installType=1
2015-08-29 17:40:58:720 1024 b1c AU #############
2015-08-29 17:40:58:720 1024 b1c AU ## START ## AU: Install updates
2015-08-29 17:40:58:720 1024 b1c AU #########
2015-08-29 17:40:58:720 1024 b1c AU # Initiating manual install
2015-08-29 17:40:58:720 1024 b1c AU # Approved updates = 1
2015-08-29 17:40:58:720 1024 b1c AU <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {9709DB8A-378A-4075-919F-1B125B699DF0}]
2015-08-29 17:40:58:720 1024 e38 Agent *************
2015-08-29 17:40:58:720 1024 e38 Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates]
2015-08-29 17:40:58:720 1024 e38 Agent *********
2015-08-29 17:40:58:720 1024 e38 Agent * Updates to install = 1
2015-08-29 17:40:58:736 1024 b1c AU Getting featured update notifications. fIncludeDismissed = true
2015-08-29 17:40:58:736 1024 b1c AU No featured updates available.
2015-08-29 17:40:58:767 1024 e38 Agent * Title = Internet Explorer 11 for Windows 7
2015-08-29 17:40:58:767 1024 e38 Agent * UpdateId = {201C861A-6359-494A-82FA-66D48A767EE3}.207
2015-08-29 17:40:58:767 1024 e38 Agent * Bundles 4 updates:
2015-08-29 17:40:58:767 1024 e38 Agent * {48A079AF-ABD5-4C85-9115-4A533737436F}.205
2015-08-29 17:40:58:767 1024 e38 Agent * {29B25E20-8DF6-41A3-9A32-3864D11A581E}.207
2015-08-29 17:40:58:767 1024 e38 Agent * {1CF9D047-A31D-41E1-ACFA-4D32A50C0E20}.207
2015-08-29 17:40:58:767 1024 e38 Agent * {A94A36B1-A959-441A-9290-AA27AD55BF20}.207
2015-08-29 17:41:10:998 1024 e38 DnldMgr Preparing update for install, updateId = {48A079AF-ABD5-4C85-9115-4A533737436F}.205.
2015-08-29 17:41:11:200 1024 e38 DnldMgr ExtractUpdateFiles: 0x00000000
2015-08-29 17:41:11:200 3508 414 Misc =========== Logging initialized (build: 7.6.7601.18937, tz: +1200) ===========
2015-08-29 17:41:11:200 3508 414 Misc = Process: C:\Windows\system32\wuauclt.exe
2015-08-29 17:41:11:200 3508 414 Misc = Module: C:\Windows\system32\wuaueng.dll
2015-08-29 17:41:11:200 3508 414 Handler :::::::::::::
2015-08-29 17:41:11:200 3508 414 Handler :: START :: Handler: Command Line Install
2015-08-29 17:41:11:200 3508 414 Handler :::::::::
2015-08-29 17:41:11:200 3508 414 Handler : Updates to install = 1
2015-08-29 17:41:14:008 3508 414 Handler : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2015-08-29 17:41:14:008 3508 414 Handler :::::::::
2015-08-29 17:41:14:008 3508 414 Handler :: END :: Handler: Command Line Install
2015-08-29 17:41:14:008 3508 414 Handler :::::::::::::
2015-08-29 17:41:14:102 1024 e38 DnldMgr Preparing update for install, updateId = {29B25E20-8DF6-41A3-9A32-3864D11A581E}.207.
2015-08-29 17:41:19:515 1024 e38 DnldMgr ExtractUpdateFiles: 0x00000000
2015-08-29 17:41:19:515 3508 414 Handler :::::::::::::
2015-08-29 17:41:19:515 3508 414 Handler :: START :: Handler: Command Line Install
2015-08-29 17:41:19:515 3508 414 Handler :::::::::
2015-08-29 17:41:19:515 3508 414 Handler : Updates to install = 1
2015-08-29 17:41:19:968 1024 678 Report REPORT EVENT: {E0AC325A-AD7F-4424-8D5A-FE20D2C5DFCF} 2015-08-29 17:41:10:951+1200 1 181 101 {201C861A-6359-494A-82FA-66D48A767EE3} 207 0 AutomaticUpdates Success Content Install Installation Started: Windows successfully started the following update: Internet Explorer 11 for Windows 7
2015-08-29 17:41:21:184 3508 414 Handler : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2015-08-29 17:41:21:184 3508 414 Handler :::::::::
2015-08-29 17:41:21:184 3508 414 Handler :: END :: Handler: Command Line Install
2015-08-29 17:41:21:184 3508 414 Handler :::::::::::::
2015-08-29 17:41:21:184 1024 e38 DnldMgr Preparing update for install, updateId = {1CF9D047-A31D-41E1-ACFA-4D32A50C0E20}.207.
2015-08-29 17:41:21:231 1024 e38 DnldMgr ExtractUpdateFiles: 0x00000000
2015-08-29 17:41:21:231 3508 414 Handler :::::::::::::
2015-08-29 17:41:21:231 3508 414 Handler :: START :: Handler: Command Line Install
2015-08-29 17:41:21:231 3508 414 Handler :::::::::
2015-08-29 17:41:21:231 3508 414 Handler : Updates to install = 1
2015-08-29 17:41:22:760 3508 414 Handler : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2015-08-29 17:41:22:760 3508 414 Handler :::::::::
2015-08-29 17:41:22:760 3508 414 Handler :: END :: Handler: Command Line Install
2015-08-29 17:41:22:760 3508 414 Handler :::::::::::::
2015-08-29 17:41:22:776 1024 e38 DnldMgr Preparing update for install, updateId = {A94A36B1-A959-441A-9290-AA27AD55BF20}.207.
2015-08-29 17:41:24:226 1024 e38 DnldMgr ExtractUpdateFiles: 0x00000000
2015-08-29 17:41:24:226 3508 414 Handler :::::::::::::
2015-08-29 17:41:24:226 3508 414 Handler :: START :: Handler: Command Line Install
2015-08-29 17:41:24:226 3508 414 Handler :::::::::
2015-08-29 17:41:24:226 3508 414 Handler : Updates to install = 1
2015-08-29 17:42:03:398 3508 414 Handler : WARNING: Command line install completed. Return code = 0x00009c59, Result = Failed, Reboot required = false
2015-08-29 17:42:03:414 3508 414 Handler : WARNING: Exit code = 0x8024200B
2015-08-29 17:42:03:414 3508 414 Handler :::::::::
2015-08-29 17:42:03:414 3508 414 Handler :: END :: Handler: Command Line Install
2015-08-29 17:42:03:414 3508 414 Handler :::::::::::::
2015-08-29 17:42:03:414 1024 b40 AU >>## RESUMED ## AU: Installing update [UpdateId = {201C861A-6359-494A-82FA-66D48A767EE3}]
2015-08-29 17:42:03:414 1024 b40 AU # WARNING: Install failed, error = 0x80070643 / 0x00009C59
2015-08-29 17:42:03:414 1024 e38 Agent LogHistory called. idUpdate={201C861A-6359-494A-82FA-66D48A767EE3}.207, resultMapped=80070643, resultUnMapped=9C59
2015-08-29 17:42:03:429 1024 e38 Agent *********
2015-08-29 17:42:03:429 1024 b40 AU Install call completed.
2015-08-29 17:42:03:429 1024 e38 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2015-08-29 17:42:03:429 1024 b40 AU # WARNING: Install call completed, reboot required = No, error = 0x00000000
2015-08-29 17:42:03:429 1024 e38 Agent *************
2015-08-29 17:42:03:429 1024 b40 AU #########
2015-08-29 17:42:03:429 1024 b40 AU ## END ## AU: Installing updates [CallId = {9709DB8A-378A-4075-919F-1B125B699DF0}]
2015-08-29 17:42:03:429 1024 b40 AU #############
2015-08-29 17:42:03:429 1024 b40 AU Install complete for all calls, reboot NOT needed
2015-08-29 17:42:03:429 1024 b40 AU Setting AU scheduled install time to 2015-08-29 15:00:00
2015-08-29 17:42:03:429 1024 b40 AU Successfully wrote event for AU health state:0
2015-08-29 17:42:03:445 1024 fdc AU Getting featured update notifications. fIncludeDismissed = true
2015-08-29 17:42:03:445 1024 fdc AU No featured updates available.
2015-08-29 17:42:05:130 1024 54c AU No featured updates notifications to show
2015-08-29 17:42:05:130 1024 54c AU UpdateDownloadProperties: 0 download(s) are still in progress.
2015-08-29 17:42:05:130 1024 54c AU Triggering Offline detection (non-interactive)
2015-08-29 17:42:05:130 1024 54c AU AU setting pending client directive to 'Install Complete Ux'
2015-08-29 17:42:05:130 1024 54c AU Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
2015-08-29 17:42:05:130 1024 54c AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2015-08-29 17:42:05:130 1024 54c AU Evaluate OSUpgrade Notification already. Skip the regular notification
2015-08-29 17:42:05:161 1024 54c AU Successfully wrote event for AU health state:0
2015-08-29 17:42:05:161 1024 f54 AU #############
2015-08-29 17:42:05:161 1024 f54 AU ## START ## AU: Search for updates
2015-08-29 17:42:05:161 1024 f54 AU #########
2015-08-29 17:42:05:161 1024 f54 AU <<## SUBMITTED ## AU: Search for updates [CallId = {A81397F6-FDA3-4A1D-BD5D-4664D88ACDAA}]
2015-08-29 17:42:05:161 1024 678 Agent *************
2015-08-29 17:42:05:161 1024 678 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2015-08-29 17:42:05:161 1024 678 Agent *********
2015-08-29 17:42:05:161 1024 678 Agent * Online = No; Ignore download priority = No
2015-08-29 17:42:05:161 1024 678 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2015-08-29 17:42:05:161 1024 678 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2015-08-29 17:42:05:161 1024 678 Agent * Search Scope = {Machine}
2015-08-29 17:42:05:176 1024 fdc AU No featured updates notifications to show
2015-08-29 17:42:05:176 1024 fdc AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2015-08-29 17:42:05:176 1024 fdc AU Evaluate OSUpgrade Notification already. Skip the regular notification
2015-08-29 17:42:05:176 1024 fdc AU Successfully wrote event for AU health state:0
 

jaw226

Estimable
Aug 29, 2015
2
0
4,510


I gave that a go - it goes right through the installation process then comes up with an error saying that Internet Explorer could not finish the installation.