Is my computer and network hacked?

[marcoborrelli1975]

Do I have a virus? Is my computer and network hacked? How can I find these and remove them? I recently called tech support for Quicken 2016 and was told I had been hacked. Is it just the program that has the virus or is everything infected. I'm not sure I believed him he wanted 250$ to help me "clean" my computer. I just bought this laptop on black Friday dale for 300 so I don't want to pay that much please help. Thanks

 

[Seyed22Shaheen]

what dies the virus do? what kind of problems are you having?

 

[prasunstarks007]

buy kaspersky internet security it hardly costs 14 dollars .
link >> https/www.kaspersky.co.in/internet-security?ksid=14a32b26-188a-4013-ad97-6fd4c648dec8&ksprof_id=433&ksaffcode=pg35881&ksdevice=c&kschadid=182410061222&kschname=google&kpid=Google%7C683618820%7C37023641901%7C182410061222%7Cpla-285890211008%7Cc&gclid=Cj0KCQjwnqzWBRC_ARIsABSMVTMfjQyvNWJW-wuHkLau8J-unzDRFYcz9733cDEgGXnr1IyrimS2yhcaAsf3EALw_wcB

 

[McSkops]

It sounds like you came across a pop-up that claims you are infected/hacked and asks you to phone some "tech support". These are all scams. Pay no attention to these warnings and DO NOT call them.

If you are actually experiencing problems, please state them. If you are worried about viruses, please download Malwarebtyes FREE and run that.

https/www.malwarebytes.com/pricing/

 

[rgd1101]

did you let the " tech support for Quicken 2016" scammer connect to your pc? if so, reinstall your os.

 

[mdd1963]

pretty much any 'support' number will be a scam....

which wayyy too many folks fall for.

DId he connect to your computer? (if so, see above posts' advice!)

 

[ragnar-gd]

@marco: We need more info to give good advice:
1. Where did you get the support-number for "Quicken 2016 Support" from?
2. Did the "help" you, or did the just OFFER help (for that price)?
3. Did you already pay?
4. What indicates from YOUR point of view you have been hacked?

 

[asheesh1_2000]

Dude, if you are infected by a virus, you will know it. Do not pay a single penny to those idiots. Instead, buy your own personal antivirus. There are also tons of free online scanning engines which can scan your pc.

https/www.trendmicro.com/en_us/forHome/products/housecall.html

https/www.eset.com/us/home/online-scanner/