Key board not working on my Acer Aspire laptop

[Xmas_belle]

Hi,

My keyboard won't work on my laptop and I'm hoping someone can tell me what I have done ( I hope you have ESP) and what I can do to fix it please - (on bended knee.) It won't type on word documents or when I'm online. I cannot compose an email or make changes to anything. The mouse appears to be working. The laptop appears to be ok apart from this ( Fingers tightly crossed!!) Many thanks. Merry Christmas.

 

[Wilsan]

I had this problem with my Acer E5-575G. I used the onscreen keyboard to contact Acer support. This is how they had me fix it:

Unplug AC power adapter.
Locate the battery reset pinhole on the bottom of the computer.
Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
Let the computer sit for 5 minutes with no power.
Connect the AC adapter and power on the system
If that doesn't work, you will have to refresh the drivers on your unit.
http/acer.custhelp.com/app/answers/detail/a_id/38289/~/windows-10%3A-disable-signed-driver-enforcement here is the guide .

 

[George-42]

Mario your a star I had the the same keypad problem and using a pin to reset the Acer laptop worked a treat.