Question Keyboard Problem Asus Laptop - Keyboard Idles Until USB Event

[LeoLuca]

I have a ASUS GL503VM Laptop (ROG Strix) and it always has the following problem.

I turn on the Laptop, Log in, and after the keyboard does not receive input for a few seconds, it becomes unresponsive. None of the keys work.

The keyboard becomes responsive again when any USB device is unplugged or plugged into a USB port on the laptop. It is as if this USB event resets the keyboard. However, as soon as the keyboard does not receive input for a few seconds, it turns off again. This makes the keyboard basically unusable.

I have notices several things that may be useful for anyone who can help me figure this out:

I am able to regularly enter the bios, so it seems that the keyboard is live until some kind of software issue occurs in the OS.

While none of the keys are working, if I press for instance, "ddddddd" or any combination of keys, when the USB event occurs, turning the keyboard back ON, the computer spits out "ddddddd" as if it was holding it in a buffer or something. So I can type a full sentence with the dead keyboard, plug in the USB, and the full sentence will appear on the screen.

Another thing is that disconnecting/connecting USB devices causes HID Keyboard Devices to stack up in the device manager. Each time a USB event occurs, another HID device appears under Keyboards in the Device Manager. If I right click one of these devices while the keyboard is dead, and click "scan for hardware changes" this also resets the keyboard the same way a USB event does.

https://ibb.co/RDx2n8C - image of Device Manager with multiple HID devices


I am really hoping that someone can help me figure out how to solve this issue, as currently I am using a bluetooth keyboard with my laptop, and I would much rather be able to use the built in Laptop keyboard. Any help is greatly appreciated

 

[Alexcoiosu]

Have u tried on a live usb kali Linux ? Had the laptop encountered any drops or punches ?

 

[LeoLuca]

Have u tried on a live usb kali Linux ? Had the laptop encountered any drops or punches ?

I have not tried on a Linux USB .. Laptop has not experienced any drops or punches or other damage of any kind

 

[Alexcoiosu]

I have not tried on a Linux USB .. Laptop has not experienced any drops or punches or other damage of any kind

Then u should try, maybe it’s just a software issue

 

[LeoLuca]

Then u should try, maybe it’s just a software issue

Not sure what you mean by this. I think it is clearly a software issue, since the keyboard works to open the bios.

Also, having the keyboard working on a separate OS running off a USB would not fix my problem. I need to keyboard to be functional with Windows 10.

Can you tell me what I can do with a Linux USB to solve my problem?

 

[Alexcoiosu]

Not sure what you mean by this. I think it is clearly a software issue, since the keyboard works to open the bios.

Also, having the keyboard working on a separate OS running off a USB would not fix my problem. I need to keyboard to be functional with Windows 10.

Can you tell me what I can do with a Linux USB to solve my problem?

To see if there is a windows related problem so u know if you need a replacement or not

I saw others with the same model encountering the same issue

 

[Alexcoiosu]

Also you should check for a bios update

 

[LeoLuca]

Also you should check for a bios update

Also you should check for a bios update

I am still having this issue. Do you have any ideas for how I might diagnose and fix this issue? I think it is a software problem because the keyboard seems to take input (characters) without printing it to the screen, and then upon USB event all those characters are printed at once