Hi,
So, recently my mom's laptop's battery has stopped charging. The only way to use it is by plugging in the charger. The battery does not charge and remains at 0%, no matter how long the computer has been connected with the charger. I replaced her battery only last year, as she was having the same problem with her default one. Now that it has happened again, I think that there is a problem with the laptop itself, and not the battery. Is there any way for me to see if the laptop is the problem? If so, is there any safe way to fix this problem? There is a lot of important stuff on the laptop, and I don't want it to be lost. The laptop is a Dell Vostro, but I don't know the exact model. Thanks in advance!
So, recently my mom's laptop's battery has stopped charging. The only way to use it is by plugging in the charger. The battery does not charge and remains at 0%, no matter how long the computer has been connected with the charger. I replaced her battery only last year, as she was having the same problem with her default one. Now that it has happened again, I think that there is a problem with the laptop itself, and not the battery. Is there any way for me to see if the laptop is the problem? If so, is there any safe way to fix this problem? There is a lot of important stuff on the laptop, and I don't want it to be lost. The laptop is a Dell Vostro, but I don't know the exact model. Thanks in advance!