Yea, I try to tell people the differences with the support and warrranty.
Not a lot of people want to think about it
before the fact, during purchase.
They get suckered with cheap upfront prices that quickly disappear once you start to upgrade the systems, and it's really unfortunate. I'm guessing by the system you are talking about, when you bought it, it was not by any means cheap.
Almost NONE of these other companies build their systems, they are
distributors, the systems are SOLD by them, but then built
offsite, shipped offsite, they might do some minimal warranty and tech-support, but essentially everything is outsourced. The really messed up part is that
they come across like they do in fact build their systems, and they are large entities, much safer to go through... and it's just smoke and mirrors. When you learn the
Prestige of it, it isn't very glamorous at all, in fact... it kind of sucks they do that.
Luckily customers are starting to be eduated to the differences, and me included. I am like a lot of people out there, I thought that you go to these websites, buy a computer and
they were the ones building it. I actually thought I had a ton of competition out there, but I don't. That's the fact, and it's a bad situation. In most cases you're really dealing with someone who can take an order from a variety of check boxes off a website and relay it to corporate...
When there's a problem they don't have your back... and that aint gangstah.
The gamers, the power users, the CAD/CAM rendering guys, they don't want that. They want the best system they can get... heck, everyone wants a system that works, that the company they bought it from stands behind. I am sorry that wasn't the case with the company you purchased from.
What I can do is look at the chipset and spec's of that system. If you can send me some hi-res pictures of the inside of the case (when you get it back) and I will see what you could do as far as mods that will bring the temps down (I have a few tricks up my sleeve), and also if you can upgrade that video card or whatever. What is your level of skill in this area/how comfortable would you feel doing something like that?
I have a little horror story I want to impart here.
I have a notebook up for review the second week of November at
TechWareLabs, I was talking to their owner and I mentioned one particular vendor and he said, "Company "
X"? Please, we have one here right now for review and we can't even get the thing to work! They are NOT your competition man. Once you buy one of those systems, you own it... they don't want anything to do with it after that."
There is only ONE
NO B.S. warranty in the industry, and there's a reason for that.
The only other company that I respect highly in this regards is WidowPC, they completely stand behind their product.
/www.cyberpowerpc.com/system/ntbkx64ultra.asp?v=d
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