laptop dead or no

itzmeog6

Honorable
Feb 21, 2013
2
0
10,510
ok so i have an hp laptop well it wont start now. ive been using it for 2 years,for the last few months it would shut down when i watch online videos only online videos it would run smooth for movies and videos stored on the drive. then it started to shut down at random times. well a few days ago it shut down and will not start now. i switched batteriesand power cord to no avail im at a loss can anyone help
 
Hi,

Do a hard reset first, remove the battery and AC adapter then press and hold the power button for 20 seconds. Plug just the AC adapter in and see if it turns on with no problem. Next is to check if there are any lights on the laptop itself to tell first if it's getting power from the AC adapter. If there's no light on the laptop 2 thing could be the problem, first is the AC adapter and second is the motherboard of the laptop.