Laptop Freeze after 10 minutes when plugged in

[dubattery2002]

Hello, i brought a Laptop last year in january 2018 and worked fine, after 7 months my Laptop started to Freeze after 10 minutes of inactivity (only when plugged in) and after the freeze (2-4) minutes my Laptop automatically reboots. After few weeks this problem was solved, i don't know how then worked fine, now it started again to freeze after 10 minutes of inactivity (when plugged in) and reboots automatically, i don't know why, can anyoane tell me the solution for this problem? No power options restore settings solved/troubleshoot "Power" etc. When Laptop is on Battery (not plugged in) works very fine with no freezes/crashes. But when i'm playing games or typing something or other things like using keyboard/mouse (when plugged in) my Laptop didn't freeze, he only freeze when i'm Away From Laptop/when is on and no one uses it.

 

[popatim]

Sounds like something to do with sleep or hibernate. Try deactivating them one at a time to help isolate the source of the issue.

 

[dubattery2002]

doesn't work, i tried to make a new user but unfortunately doesn't work, keep freezing

 

[popatim]

See if the issue happens in safe mode as well.

 

[dubattery2002]

in safe mode doesn't freeze working fine, but in normal mode what can cause the issue?

 

[xxxClearSkyxxx]

Drivers or viruses