Laptop freezes when playing games

Cashmoney538

Commendable
Mar 27, 2016
2
0
1,510
0
I got this laptop for Christmas, since then it has been running great until now, every time I try to play a game, my laptop freezes and needs to be restarted.
My Specs:
Intel Core i7-6700HQ CPU @ 2.60
8GB RAM
64-bit operating system, 64 bit based processor
Windows 10
Nvidia Geforce GTX 960m
 
Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Start by running a virus/malware scan. Please use the link below for the complete guide and tools.
- http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Once done, do test your laptop again and see if the same problem will persist or not.
- If the same problem will persist do also a clean install of the graphics card driver.
- Go to Device Manager and uninstall the graphics card driver.
- Next is to open Programs and Features then uninstall anything related to the graphics card.
- Once done, download and install the latest driver from the manufacturers site.
- Here's the links:
Nvidia: nvidia.com/Download/index.aspx
AMD: http://support.amd.com/en-us/download
- Reboot your laptop once the latest driver has been installed.
- Observe your PC again after the reboot.
 

Cashmoney538

Commendable
Mar 27, 2016
2
0
1,510
0

The only place I can find my NVidia graphics card is under display adapters, would I uninstall this?
 
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