Laptop freezes when playing games


Mar 27, 2016
I got this laptop for Christmas, since then it has been running great until now, every time I try to play a game, my laptop freezes and needs to be restarted.
My Specs:
Intel Core i7-6700HQ CPU @ 2.60
64-bit operating system, 64 bit based processor
Windows 10
Nvidia Geforce GTX 960m

Please do try these troubleshooting steps that may help in solving the issue.
- Start by running a virus/malware scan. Please use the link below for the complete guide and tools.
- Once done, do test your laptop again and see if the same problem will persist or not.
- If the same problem will persist do also a clean install of the graphics card driver.
- Go to Device Manager and uninstall the graphics card driver.
- Next is to open Programs and Features then uninstall anything related to the graphics card.
- Once done, download and install the latest driver from the manufacturers site.
- Here's the links:
- Reboot your laptop once the latest driver has been installed.
- Observe your PC again after the reboot.


Mar 27, 2016

The only place I can find my NVidia graphics card is under display adapters, would I uninstall this?
Thread starter Similar threads Forum Replies Date
Pte Junior Laptop Tech Support 0
S Laptop Tech Support 0
J Laptop Tech Support 1
J Laptop Tech Support 2
SkiBaBopBaDopBop Laptop Tech Support 1
M Laptop Tech Support 0
G Laptop Tech Support 1
Matiyo Laptop Tech Support 0
Mdot Laptop Tech Support 1
Y Laptop Tech Support 3
2 Laptop Tech Support 1
R Laptop Tech Support 1
E Laptop Tech Support 9
D Laptop Tech Support 2
BashTheOutstanding Laptop Tech Support 1
M Laptop Tech Support 1
B Laptop Tech Support 3
K Laptop Tech Support 3
B Laptop Tech Support 8
J Laptop Tech Support 2
Similar threads
Question Laptop keep freezing when connected to a monitor
Question Laptop Freezes and audio makes a horrible sound, followed by black screen on restart. Does anyone know what is happening?
Question ASUS Laptop freezes while trying to load windows, restarts after 5 minutes.
Question ASUS Laptop UX430u freezes in sleep, or hibernation, or even when monitor switches off. I have tried everything, even running from bootable disk.
How To [SOLVED] Freezing/Stucking BIOS on ASUS ROG logo after installing SSD. GL702VM & others ASUS rog laptops
Question Acer laptop freezing when on battery power
Question Hp Gaming Laptop Keeps Freeze/Crashing With Pixelated Square - Please Help
Question Laptop freeze after startup and stuck with not blinking dash on the corner
Question My lenovo laptop Freezes completely when you connect a charger
cursor freezes while playing youtube video
Laptop Keyboard Freezes After Playing Games
My laptop freezes after playing games for an hour
Problem with freezing laptop when playing games
MY laptop keeps freezing when I play games
videos on laptop freeze, but sound still plays. Online vids and gifs play , but have weird black fragmentation at the start
my laptop G40, i 3, 4gb ram can'r play red alert2 game.When play game, its freeze and shutdown. How to do?
Laptop keeps giving "Not Responding" error and freezes while playing games
Laptop dropped, Auto restart and Freezing while playing games.
asus laptop freezing/restarting while playing games
Laptop freezes playing video online