Question Laptop Freezing Randomly

[MJBx]

I have an Acer Aspire 5 (A515-54G) laptop. running Windows 11 Version 22H2
It keeps freezing randomly 3-4 times a day mostly when kept ideal for some time
after it freezes nothing works. I had to restart by pressing the power button. I reset the window and then updated all the drivers but still did not fixed

I am getting this Warning in Event Viewer:" A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\Intel_ME to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests."

Looking for help!

 

[helpstar]

update the Intel Management engine
update the BIOS of the Laptop

 

[MJBx]

update the Intel Management engine
update the BIOS of the Laptop

I have the latest IME and BIOS for my laptop but still happening

 

[MJBx]

Random lockups are almost always driver related.

Check the reliability monitor to see if any events are associated with a lockup.

Generally, the video driver and or the audio driver (they share some DLLs). I'd update the audio driver and then the Video driver as the first item.

I have updated all the drivers including Audio and Video Using the CCleaner driver updater problem still exists
and in event viewer, it only shows "Windows was not properly shutdown"

 

[helpstar]

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

 

[MJBx]

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

I have tried all the methods you have mentioned above.
There is no error in the Memtest86 test and my SSD is also 92% healthy. but still facing the issue

 

[supersolo]

Are you running an antivirus? Reinstall it.