Question laptop problems

[russie]

I bought a laptop but my browser and my laptop screen keeps on blacking out and the people who sold me on Lenovo Concept Store Festival Mall & PC Express didn't fix the problem. Is it the laptop or an OS problem? Coz Im not getting a good resolution from their CS people

 

[rgd1101]

running the laptop plugin?
the laptop in performance mode power plan?
what the laptop model?

 

[COLGeek]

Does this happen when connected to an external monitor as well? Sounds like a return/exchange is in order if this is a recent purchase.

Cross-posted at PCG as well: https://forums.pcgamer.com/threads/laptop-problems.142641/

 

[russie]

running the laptop plugin?
the laptop in performance mode power plan?
what the laptop model?

idk about the other questions but my laptop model is lenovo intel core i5 11th gen intel iris xe graphics ideapad slim 3

 

[russie]

Does this happen when connected to an external monitor as well? Sounds like a return/exchange is in order if this is a recent purchase.

Cross-posted at PCG as well: https://forums.pcgamer.com/threads/laptop-problems.142641/

havent tried external monitor. it has been purchased sept 2022. so the changing of OS wont work? were still fighting they dont want to do a replacement without any addtl payment

 

[kristyloves]

I bought a laptop but my browser and my laptop screen keeps on blacking out and the people who sold me on Lenovo Concept Store Festival Mall & PC Express didn't fix the problem. Is it the laptop or an OS problem? Coz Im not getting a good resolution from their CS people

I just wanted to warn you about Lenovo trying to sell upgrades to your warranty. My experience: the person on the phone at Lenovo lied about what the warranty entailed. After spending (was $160) $80 on leveling up the warranty, I was told I had to wait 30 days & after waiting 30 days was told the previous issues were not covered. It disgusts me that service reps can lie to you, and then when you receive the warranty and read the fine print, any prior information is void.

 

[sycoreaper]

I just wanted to warn you about Lenovo trying to sell upgrades to your warranty. My experience: the person on the phone at Lenovo lied about what the warranty entailed. After spending (was $160) $80 on leveling up the warranty, I was told I had to wait 30 days & after waiting 30 days was told the previous issues were not covered. It disgusts me that service reps can lie to you, and then when you receive the warranty and read the fine print, any prior information is void.

That's why you get everything in writing, review it and then purchase. Buying anything over the phone is begging for problems.

 

[russie]

so i guess im screwed? but i have a receipt!!!

 

[russie]

My laptop has been reformatted by the store I bought it but I still experience the blackout browser and screen. They don’t seem to want to replace it with a new laptop. Idk whats the problem and how to fix it i thought it can be fix with reformat so what to do now if thats the case is it as good as trash?

 

[COLGeek]

Did you ever try with an external display/monitor?

Have you contacted Lenovo?

 

[russie]

I contacted them through lenovo.com website but they are not fixing the issue so i went to the store even tho they said its home service. so they reformatted but still having same issue.i dont know where is the lenovo main service center in metro manila or near south area

 

[COLGeek]

Closing this thread. You have three threads on three sites.

laptop problems

I bought a laptop but my browser and my laptop screen keeps on blacking out and the people who sold me on Lenovo Concept Store Festival Mall & PC Express didn't fix the problem. Is it the laptop or an OS problem? Coz Im not getting a good resolution from their CS people

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