Laptop randomly freezes/locks up and have to restart-No BSOD

Sheila Misheni

Estimable
Jan 26, 2015
2
0
4,510
0
Hi everyone,

My dell laptop xps 15 L502x keeps freezing/locking up randomly but no BSOD. It could be between startup, 5 min or 3 hours. It's getting to be really annoying. I have done the following things but nothing has worked.

-ram test with windows memory diagnostic came up clean
-HDD test with HD tune said my hard drive was healthy. I just replaced the hard drive about 5 months ago
-I cleaned the insides when I replaced the hard drive so maybe I need to clean it again?
-Cleaned up registry and other files using PCCleaner
-Updated all drivers
-did a system restore

I was thinking it was my power supply since my battery gave me a warning sign that it needed to be replaced. I removed it and charged it with my universal adapter but it still locks up.

Any help would be appreciated! Thanks!
 

Sheila Misheni

Estimable
Jan 26, 2015
2
0
4,510
0


Thanks! I will go ahead and order a new battery (should come in a few days) as well as the right power supply and will let you know if it worked.Thanks!
 
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