Solved! Laptop shutting down + black sceen

[eunhaelee415]

Hello!!! this morning i opened my laptop to clean the fan as it's shutting down by itself too many times to count, i have this problem for years only recently i realised when the cpu is 50% or above the laptop just shuts down. This happens when i listen to music, watch videos (in vlc or a browser) and play video games. I don't what to do, i try updating audio driver (since it the audio graph isolatin processor eating up cpu) but it said it's up to date. (The laptop speakers doesn't work since long ago, I'm using other speakers or earphones)

Anyway after the clean up i assembled it again and turned it on, the screen is BLACK

 

[webworkings]

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.

You may also want to try hitting CTRL + SHIFT + WIN + B to try and reset your graphics driver as another possible fix.

 

[eunhaelee415]

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.


NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.

You may also want to try hitting CTRL + SHIFT + WIN + B to try and reset your graphics driver as another possible fix.

Thank you for the suggestion i will try it and see if it works!!!