Laptop stuck in reboot mode

[Atowncalledmalice]

So this laptop was used for 6 months and then lost the plot.it's a Asus notebook xm551
It's usually stuck in the reboot screen
It wont start in safe mode either,does this sound like a hard drive problem?
Thank you

 

[zer0c00l587]

99% chance its not a hard drive since its 6 months old but stranger things have happened.

You can try the following link if you dont backup recovery discs:

https/serviceshop.asus.com/GB/EN/recovery.aspx

 

[D_Know_WD]

Hi there Atowncalledmalice,

That is really unpleasant.
My suggestion would be to use some data recovery tool for DOS mode and get the data stored on the drive that is important. You can check Ubuntu Live CD method: http/www.tomshardware.co.uk/forum/267999-32-recover-data-mode

After that, you can run some Win repair in case you have CDs.
Alternatively, you can perform a clean install.

After that, you can test the drive with some of these: http/www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

@zer0c00l587 The fact that the drive is 6 months old, doesn't really mean that it is in a healthy sate. Mechanical drives could fail without a warning.

Let us know how this goes,
D_Know_WD