Laptop toshiba satellite l55-a5284 new, no charge

[migue2707]

Hi, I have a toshiba satellite laptop, l55-a5284, the problem is that it does not charge the battery, it only works when connected to the AC line.
The laptop is newly purchased, but has no warranty, I can not find where the battery goes.
I do not know how to repair it, try to update the BIOS, but at the moment of running the BIOS installer a message comes out that no installed battery was found, I do not know what the error was.
I want to know why it does not charge the battery when the laptop is new.

Thx for the help.

 

[mtoddvan]

Bad Battery. The battery is detectable by the system if it says no battery it means that it is not communicating or it is a bad battery.

Battery13
 4cell/43Wh Lithium Ion battery pack (non user replaceable battery)
 Battery Life Rating (measured by MobileMark™ Office Productivity
2012)
 Included 6 cell battery: 3 hours, 57 minutes

You can go here to see specs.
http/support.toshiba.com/support/modelHome?freeText=1200005653

 

[mtoddvan]

Bad Battery. The battery is detectable by the system if it says no battery it means that it is not communicating or it is a bad battery.

Battery13
 4cell/43Wh Lithium Ion battery pack (non user replaceable battery)
 Battery Life Rating (measured by MobileMark™ Office Productivity
2012)
 Included 6 cell battery: 3 hours, 57 minutes

You can go here to see specs.
http/support.toshiba.com/support/modelHome?freeText=1200005653