It appears Lenovo's tech support has gone to crap. Purchased an 720s-13ARR on May 16th. Received it a few days later. Slim, sleek, and light it really looks nice. Reasonably fast and battery life seemed ok. I was looking for something that I could travel with that would last on a coast to coast flight...…
It has issues. There are video issues that have been documented online that only now seem to be addressed. After a session with tech support they asked that I return it for repair as they had not luck solving over the phone. A ticket was issued on June 12th and it was returned. Lenovo received it on June 20th. Lenovo states a 9 day turnaround and it well past that point. I have received no communication from Lenovo as to the status other than a canned response to my emails that someone has been assigned and I should be patient.
I have escalated this matter and was told someone would get back to me withing 3 days, no one has. I called and asked for a supervisor. First time was told no one was available and I should wait to be communicated with. No one did. Second time I spoke with a supervisor who looked up my case and saw there were delays and a manager was assigned to my case. He indicated he needed an hour to speak with that manager and would call me back …… No one did.....
Mind you I payed for the upgraded warranty.
So at this point I called back and was told that since the matter was escalated I would have to wait 3 days. I pointed out that the period was already past 3 days and would like some information. well I got nowhere.
Lenevo has now had my laptop for well past their 9 day turnaround. I have no confidence this will end well and I have no confidence in this product.
Any help or direction would we appreciated.
Thank you
It has issues. There are video issues that have been documented online that only now seem to be addressed. After a session with tech support they asked that I return it for repair as they had not luck solving over the phone. A ticket was issued on June 12th and it was returned. Lenovo received it on June 20th. Lenovo states a 9 day turnaround and it well past that point. I have received no communication from Lenovo as to the status other than a canned response to my emails that someone has been assigned and I should be patient.
I have escalated this matter and was told someone would get back to me withing 3 days, no one has. I called and asked for a supervisor. First time was told no one was available and I should wait to be communicated with. No one did. Second time I spoke with a supervisor who looked up my case and saw there were delays and a manager was assigned to my case. He indicated he needed an hour to speak with that manager and would call me back …… No one did.....
Mind you I payed for the upgraded warranty.
So at this point I called back and was told that since the matter was escalated I would have to wait 3 days. I pointed out that the period was already past 3 days and would like some information. well I got nowhere.
Lenevo has now had my laptop for well past their 9 day turnaround. I have no confidence this will end well and I have no confidence in this product.
Any help or direction would we appreciated.
Thank you