Lenovo Yoga 3 Pro Adaptable 13.3” Ultrabook - Freezes randomly

xsoulxslayerx

Estimable
Nov 25, 2015
10
0
4,560
hi,

I have this laptop with windows 10 and all drivers are installed.
the problem is it randomly freezes sometimes with screen as it is or some times with distorted horizontal lines and when hard reset it works fine.

by random freeze i mean can freeze after an hour or few hours or even after one day

can someone help me out with this issue plz
 
Hi,

Here are some troubleshooting steps that may help.
- Start by connecting an external monitor on to your laptop and see if you'll still get the horizontal lines on it.
- Next is to uninstall/reinstall the graphics card driver.
- Go to Device Manager and uninstall the Intel Graphics driver.
- Next is to uninstall anything related to Intel Graphics in Programs and Features.
- Download and install the latest driver once completely uninstalled.
- Here's the link: https://downloadcenter.intel.com/downloads/eula/25818/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2F25818%2Fa08%2Fwin64.exe
- Reboot the laptop once the driver has been installed then test it again.
- And lastly, do a clean install of Windows 10 and see if the same problem will persist or not.
- If all these will not work, do contact Lenovo for a repair if it's still under the factory warranty.