Question Lost internet ABILITY

[Dan in Florida]

My internet ability is gone from my Win10 Dell desktop. I tried a brand new adapter but the internet ability is gone. Tried different ports and cables. One of the adapters lit up indicating it was working but they're not. Troubleshooters don't work. I did see something that said I needed to let Windows control my internet or something like that but I don't know how to change it. AVG antiviris was updated that day and found no issues.

I tried attaching a picture of the screen with all the different windows I've tried that might help but I need a place to host them.

Internet was working perfectly until I opened a PDF from a friend. A very good person. I say that because I don't believe the PDF was maliciously sent.

Please help.

Thank you,
Dan

 

[rgd1101]

Sound like you got malware.

Internet was working perfectly until I opened a PDF from a friend. A very good person. I say that because I don't believe the PDF was maliciously sent.

likely that how malware spread


you can upload screenshot to imgur.com

 

[Dan in Florida]

I uploaded but can't post the photo here. Maybe because I'm new? (Looks like it's showing now)

https://imgur.com/a/LdTqDTI

View: http/imgur.com/a/LdTqDTI


Ok, so if it is malware, what do I do?

Thank you,
Dan

 

[Dan in Florida]

So I've run Deep Scans through AVG and and neither has found anything. I saw folks recommending malwarebytes - will it work if I download it to a working computer then transfer it via USB thumb drive?

Maybe it's not malware? What else should I be checking?

Thank you,
dan

 

[rgd1101]

do try with malwarebyte.
did you contact that person to see if they really did send that pdf?

if that doesn't work. do a fresh os install.

 

[Dan in Florida]

He sent me an old USB drive in the mail. He has no idea what happened and I completely believe him.

I really don't want to wipe the drive. It's used for a CNC and setup is really tough. Hopefully malwarebytes works

 

[Wolfshadw]

Did you actually connect to your WiFi network (and provide the access code if necessary)? I'm looking at your image and under the Network Connections screen, it shows WiFi-4 as "Enabled". Shouldn't that say "Connected"?

-Wolf sends

 

[mejustsayin]

did you try a power cycle on the router? pull the power plug for a 20 count then plug back in. If it does not help, try pulling the plug on both the modem and router for a 20 count. plug the modem and wait for it to reset. Then plug in the router.

 

[Dan in Florida]

I have no ability to access the WiFi networks so I can't put in a password or select a network.

I ran windows Full Scan and it did find something:

https://imgur.com/a/cAGXKh7

View: https/imgur.com/a/cAGXKh7


Hopefully you can see the image (I get an error msg on my Android).

If not, it says it PUA:Win32/Conduit. I took the recommended action and then re-ran the Microsoft Defender Offline Scan and it didn't find anything (again). But, still no access to the internet.

There should be a second picture that says I need to talk to my IT dept. I have no IT dept, it's just me.

Thank you,
Dan

 

[Dan in Florida]

did you try a power cycle on the router? pull the power plug for a 20 count then plug back in. If it does not help, try pulling the plug on both the modem and router for a 20 count. plug the modem and wait for it to reset. Then plug in the router.

Thank you but every other computer and phone sees the WiFi correctly.

Dan

 

[mejustsayin]

Thank you but every other computer and phone sees the WiFi correctly.

Dan

makes absolutely no difference that all your other devices can see it. There are times when just one does not get connected for whatever reason and a power cycle is required.

 

[mejustsayin]

I have no ability to access the WiFi networks so I can't put in a password or select a network.

I ran windows Full Scan and it did find something:

https://imgur.com/a/cAGXKh7

View: https/imgur.com/a/cAGXKh7


Hopefully you can see the image (I get an error msg on my Android).

If not, it says it PUA:Win32/Conduit. I took the recommended action and then re-ran the Microsoft Defender Offline Scan and it didn't find anything (again). But, still no access to the internet.

There should be a second picture that says I need to talk to my IT dept. I have no IT dept, it's just me.

Thank you,
Dan

It is adware and should not affect your wifi. see the following for help in getting rid of it

https://www.tomsguide.com/us/how-to-remove-conduit,news-18304.html

 

[Wolfshadw]

Have you ever secured your WiFi router to only accept connections from a limited list of devices?
Have you ever limited your WiFi router to limit the number of connected devices/available IP Addresses/Static IPs? Have you added any recently (smart TV/New Cell phone or tablet)?

-Wolf sends

 

[Dan in Florida]

mejustsayin, thank you. I'll look into the conduit link tomorrow.

Wolfshadow, the router is not locked down. It is something I could look into.

But, restarting the router will not help. The desktop shows no internet at all. I'm a normal computer when you click on the internet icon at the bottom of the screen you get a display across the right 1/3rd of the screen - even if there's no network in range. I no longer get that - I think that's shown in my first photos. I have multiple networks around.

When I click on the icon I get the mini display instead of the 1/3rd screen. I need to figure out how to get the full display back and get control of the adapter. I have a eero puck I could plug in to the desktop ethernet port but I'm afraid it would get locked up too.

Thank you,
Dan

 

[Dan in Florida]

Is there a way to install malwarebytes on a computer without internet? I can download it to a usb drive on another computer but it needs internet access for the actual install.

Is there another method?

Thank you,
Dan

 

[Dan in Florida]

Do I need to plug in the eero puck to the ethernet port? Will that risk the eero?

 

[Wolfshadw]

Is there a way to install malwarebytes on a computer without internet? I can download it to a usb drive on another computer but it needs internet access for the actual install.

Is there another method?

Thank you,
Dan

Unfortunately, I don't think so. If I remember correctly, the first thing it tries to do is call home to get the latest malware definitions. There's certainly no harm in trying,
MalwareBytes home page

-Wolf sends