Low Performance after Repair

[schoet87]

A couple of weeks ago I spilled a drink on my laptop (good job, self). I immediately turned to the laptop off drained the liquid, let it dry, etc. Turned out it was fried and I had a PC repair company fix it. They informed me that the motherboard was toast, but everything else was fine, and replaced it. Get the laptop back and am able to boot it up, run programs, etc.

However, my computer now can't handle the games that it used to. FPS might start OK for the first few minutes, but eventually it starts stuttering. I contacted the repair guy and he said all the parts were fine during his diagnostic except for the motherboard, so he doesn't know what to tell me.

It looks like I'm on my own and hope you lovely people at TH can help me out. I've reinstalled windows, checked all drivers, checked for malware/viruses, defragged, etc.


Specs:

System Model
-------------------------
Notebook P65_P67SE

Processor
-------------------------
2.60 gigahertz Intel Core i7-4720HQ
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)


Main Circuit Board
-------------------------
Board: Notebook P65_P67SE
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. 1.03.09RLS1 03/24/2015

Drives
------------------------
1118.68 Gigabytes Usable Hard Drive Capacity
1023.16 Gigabytes Hard Drive Free Space

HGST HTS721010A9E630 [Hard drive] (1000.20 GB) -- drive 0, s/n JR10046P1Y06XN, rev JB0OA3J0, SMART Status: Healthy
Samsung SSD 850 EVO M.2 120GB [Hard drive] (120.03 GB) -- drive 1, s/n S24ANWAG408432V, rev EMT21B6Q, SMART Status: Healthy

Memory Modules
-------------------------
16270 Megabytes Usable Installed Memory

HyperX 16B Dual Channel DDR3L 1600MHz CL9 1.35V - 2 X 8GB
Slot 'ChannelA-DIMM0' is Empty
Slot 'ChannelA-DIMM1' has 8192 MB (serial number 6111A20A)
Slot 'ChannelB-DIMM0' is Empty
Slot 'ChannelB-DIMM1' has 8192 MB (serial number 5A11A40A)

Controllers
-------------------------
Intel(R) 8 Series Chipset Family SATA AHCI Controller

Display
-------------------------
Intel(R) HD Graphics 4600 [Display adapter]
NVIDIA® GeForce™ GTX 970M with 3GB GDDR5 NVIDIA® Maxwell™ [Display adapter]
Generic PnP Monitor (15.7"vis)

Bus Adapters
-------------------------
Microsoft Storage Spaces Controller
Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

 

[hoodedninja22]

One thing you can use to view the performance values of your computer compared to other computers with the same specifications as yours is UserBenchMark. Try that out and see which components are performing sub-optimally.

 

[jaslion]

A couple of weeks ago I spilled a drink on my laptop (good job, self). I immediately turned to the laptop off drained the liquid, let it dry, etc. Turned out it was fried and I had a PC repair company fix it. They informed me that the motherboard was toast, but everything else was fine, and replaced it. Get the laptop back and am able to boot it up, run programs, etc.

However, my computer now can't handle the games that it used to. FPS might start OK for the first few minutes, but eventually it starts stuttering. I contacted the repair guy and he said all the parts were fine during his diagnostic except for the motherboard, so he doesn't know what to tell me.

It looks like I'm on my own and hope you lovely people at TH can help me out. I've reinstalled windows, checked all drivers, checked for malware/viruses, defragged, etc.


Specs:

System Model
-------------------------
Notebook P65_P67SE

Processor
-------------------------
2.60 gigahertz Intel Core i7-4720HQ
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)


Main Circuit Board
-------------------------
Board: Notebook P65_P67SE
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. 1.03.09RLS1 03/24/2015

Drives
------------------------
1118.68 Gigabytes Usable Hard Drive Capacity
1023.16 Gigabytes Hard Drive Free Space

HGST HTS721010A9E630 [Hard drive] (1000.20 GB) -- drive 0, s/n JR10046P1Y06XN, rev JB0OA3J0, SMART Status: Healthy
Samsung SSD 850 EVO M.2 120GB [Hard drive] (120.03 GB) -- drive 1, s/n S24ANWAG408432V, rev EMT21B6Q, SMART Status: Healthy

Memory Modules
-------------------------
16270 Megabytes Usable Installed Memory

HyperX 16B Dual Channel DDR3L 1600MHz CL9 1.35V - 2 X 8GB
Slot 'ChannelA-DIMM0' is Empty
Slot 'ChannelA-DIMM1' has 8192 MB (serial number 6111A20A)
Slot 'ChannelB-DIMM0' is Empty
Slot 'ChannelB-DIMM1' has 8192 MB (serial number 5A11A40A)

Controllers
-------------------------
Intel(R) 8 Series Chipset Family SATA AHCI Controller

Display
-------------------------
Intel(R) HD Graphics 4600 [Display adapter]
NVIDIA® GeForce™ GTX 970M with 3GB GDDR5 NVIDIA® Maxwell™ [Display adapter]
Generic PnP Monitor (15.7"vis)

Bus Adapters
-------------------------
Microsoft Storage Spaces Controller
Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Can you check your temps whilst gaming.

 

[schoet87]

Here is the most recent CPU HWMonitor read out from a gaming session experiencing the FPS stuttering/drop (2 hosted images):

https/postimg.org/image/x429brwdz/

https/postimg.org/image/m5qztl7sn/

(Farthest right is MAX value, beside MIN value)

 

[jaslion]

Here is the most recent CPU HWMonitor read out from a gaming session experiencing the FPS stuttering/drop (2 hosted images):

https/postimg.org/image/x429brwdz/

https/postimg.org/image/m5qztl7sn/

(Farthest right is MAX value, beside MIN value)

I get a feeling he didn't remount the cooler properly. Or something like that. I have the EXACT same clevo/sager/whatever yours is called and it never gets it's cpu over 75c even in prime with mine (even when mine was full off dust the max it got was 80c). I think the cpu cooler is mounted improperly.

 

[schoet87]

One thing you can use to view the performance values of your computer compared to other computers with the same specifications as yours is UserBenchMark. Try that out and see which components are performing sub-optimally.

UserBenchmarks: Game 25%, Desk 64%, Work 47%
CPU: Intel Core i7-4720HQ - 71.4%
GPU: Nvidia GTX 970M - 18.3%
SSD: Samsung 850 EVO M.2 120GB - 73.4%
HDD: HGST Travelstar 7K1000 2.5" 1TB - 69.6%
RAM: Kingston HyperX DDR3 1600 C9 2x8GB - 60.1%

 

[schoet87]

Here is the most recent CPU HWMonitor read out from a gaming session experiencing the FPS stuttering/drop (2 hosted images):

https/postimg.org/image/x429brwdz/

https/postimg.org/image/m5qztl7sn/

(Farthest right is MAX value, beside MIN value)

I get a feeling he didn't remount the cooler properly. Or something like that. I have the EXACT same clevo/sager/whatever yours is called and it never gets it's cpu over 75c even in prime with mine (even when mine was full off dust the max it got was 80c). I think the cpu cooler is mounted improperly.

Ugh. Looks like I might open it up myself and try to fix it. Hopefully laptops aren't that complext...

 

[hoodedninja22]

Your gpu is most likely throttling.

 

[jaslion]

Here is the most recent CPU HWMonitor read out from a gaming session experiencing the FPS stuttering/drop (2 hosted images):

https/postimg.org/image/x429brwdz/

https/postimg.org/image/m5qztl7sn/

(Farthest right is MAX value, beside MIN value)

I get a feeling he didn't remount the cooler properly. Or something like that. I have the EXACT same clevo/sager/whatever yours is called and it never gets it's cpu over 75c even in prime with mine (even when mine was full off dust the max it got was 80c). I think the cpu cooler is mounted improperly.

Ugh. Looks like I might open it up myself and try to fix it. Hopefully laptops aren't that complext...

These laptops are built to be assembled by the end user. Quite easy to take apart. After taking all the screws out the easiest way to remove the back panel is by lifting it up at the ethernet port as there is a slight lip there.