mbo mate 7s

What is happening when you try to download or update anything?

Is it not connecting to the internet? Which then you should talk to your carrier first to see if it is on their end.

Or is the phone freezing when you try to download and/or update? If this is the case, did it start not long after an app was installed or updated? To be sure I would see if restarting the phone in "Safe Mode" will allow you to access the internet. If it does, then you definitely need to check your apps.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable safe mode, simply repeat the steps above, and you should see "Safe Mode: Off" rather than On.

 
What is happening when you try to download or update anything?

Is it not connecting to the internet? Which then you should talk to your carrier first to see if it is on their end.

Or is the phone freezing when you try to download and/or update? If this is the case, did it start not long after an app was installed or updated? To be sure I would see if restarting the phone in "Safe Mode" will allow you to access the internet. If it does, then you definitely need to check your apps.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable safe mode, simply repeat the steps above, and you should see "Safe Mode: Off" rather than On.

 

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