When trying to use one drive the 'Sync Conflicts' option is greyed out. I cannot select 'let me choose to merge changes or keep both copies' This is really annoying for multiple users on the network
This issue is happening on both windows 7 and windows 10 with both office 2013 and 2016. Have already tried multiple solutions and none work.
I too am having the same problem. This is after a recent update to the OneDrive sync client which greys out the options unless Office 365 Pro Plus is installed. It basicaly renders SharePoint online useless unless you buy the Pro Plus version, even if you only recently bought the regular MSI version (we did.) Now, if anyone opens an excel file opened by another user, he gets no notification that the file is open by another user and his changes are saved in a seperate file with the computer name appended! You would think that Microsoft would notify users about this. but I have an open support ticket with a Microsoft Support Engineer who has told me that by design we should be notified if the file is in use, and later claimed that the version of Office 2016 that we were using should be updated, though she doesn't know how, and finally asked me to install a fresh copy of Windows 10 without installing any version of Office and check if the options were greyed out ( I did, they were). You would think that they would at least update their own employees about the change instead of me having do QA for them!!! Great cause for a class action suit if there are any lawyers out there...