Microsoft Word clipboard issue

[agatakrystynka]

Hi!
We have an application that our employees work with. We faced a problem trying to produce the steps below.
User selects in Word a specific text that contains diacritical characters (characters present only in Romanian language), copies that (Ctrl+C) and pastes (Ctrl+V) in the editbox of the mentioned application. We’ve got two scenarios (expected and unexpected one)
1. There are lots of users who work with different versions of MS (2000, 2003, 2007 and so on). In MS2000 user copying that kind of text goes as expected. The copied text remains as the original source.
2. The problem appears when user copies from a different version than MS2000 (2003, or 2007). After copying is performed instead of the special Romanian characters question marks (?) are inserted. This is not an expected behavior as in case of MS2000.
Could you please help us with that problem? Are there any configurations/settings to be done in Word/Windows in order to get the expected result?
Thank you!

 

[hang-the-9]

Try saving the document as text only then copy/past it. Whatever application you are using seems to be trying to read the text formatting from the new Word versions and can't.